Technical Agronomist Account Manager

As a Technical Agronomic Account Manager, based in Morocco, you will be responsible for delivering customer success outcomes through the delivery of technical service, support, analysis and actionable insights derived from the WayBeyond digital agronomy solutions. Your expertise in relationship management and the interpretation of environmental, plant phenology, irrigation and pest & disease data will enable you to build strong, long-lasting relationships, helping farmers make informed decisions to enhance their crop productivity and quality. You will contribute to the transformation in growing practices through training customers in the use of WayBeyond solutions, using your ability to explain technical details and requirements to a non-technical audience.

Responsibilities:

• Work closely with farmers to understand their specific needs, challenges and goals, providing guidance and education on the interpretation and utilization of digital agronomy tools.ny part of the process, please let us know and we can help you through. Please ensure your application is in English and includes an up-to-date CV and a Cover Letter telling us a bit about you and your suitability for the role and at least 2 references that we can contact as part of the recruitment process.

• Conduct on-site visits, workshops and training sessions to demonstrate the use of the tools, explain data insights and educate farmers on best practices for improving crop yield and quality.

• Analyse environmental, plant phenology, irrigation and pest and disease data collected through our digital agronomy tools to identify trends, patterns and actionable insights.

• Provide first-line support for technical and hardware issues, supporting customers on-site with the installation of hardware when required.

• Create customer success plans, in collaboration with customers, that deliver on customer outcomes using our products and services, and that set clear responsibilities and accountabilities between customers and WayBeyond.

• Execute structured onboarding programs to ensure a smooth and successful transition for customers, driving rapid adoption and value realization.

• Foster strong relationships with farmers and their technical advisors, acting as a trusted advisor and providing ongoing support to ensure the successful adoption and implementation of data-driven agronomic practices.

• Collaborate with the customer success team to identify and secure professional service engagements, based on farmer needs.

• Collaborate with Sales team to drive customer renewals and expansion opportunities, ensuring long-term customer success and revenue growth.

• Collaborate with Marketing to create content (e.g. educational, advocacy, data-driven through leadership) and participate in marketing activities (e.g. webinars, tradeshows, etc).

• Collaborate with the product development team to provide input and feedback on product enhancements and new features based on customer needs and emerging industry trends.

• Stay up-to-date with the latest advancements in agronomy, digital agriculture and data analysis techniques, incorporating relevant findings into our professional services offerings and customer success practices.

• Capture and maintain comprehensive, up-to-date customer data in CRM platforms.

Requirements

• Bachelors degree in Agronomy, Crop Science or a related field. Masters or Ph.D. in Agronomy is a plus

• English and French competence to Level B2 or above. Spanish competence is a plus

• Experience working in protected cropping, preferably in a technical advisory role, with a focus on crop yield optimization and quality improvement.

• Familiarity with digital agronomy tools and the use of plant and data science to improve crop yield and quality outcomes.

• Experience delivering professional services, managing complex customer projects and ensuring successful customer outcomes.

• Willingness to travel regionally to engage with farmers and provide on-site support and education.

• Strong data analysis skills with the ability to interpret and derive insights from data to drive operational decisions and improvements

• Exceptional project management skills and high attention to detail with the ability to manage multiple priorities and meet deadlines

• Understanding the customers and the wider ecosystems in which they operate

• Ability to consistently produce results on time and within budget

• Excellent communication skills – written and verbal – to effectively communicate information and influence key stakeholder

• Demonstrated ability to build rapport and maintain effective relationships with farmers and key stakeholders in the agriculture industry.

• A self-starter and self-manager who can work well collaboratively, deliver on promises, prioritise assignments and manage multiple tasks simultaneously

• Provide hardware installation support and ongoing customer support

• Driven to learn, grow and succeed as part of a team

• Ability to secure executive support and foster cross-functional relationships

• Hard working, with the ability to creatively solve problems

• Willingness to work flexible hours, including at least two nights each week, to support collaboration with the team in New Zealand

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